Refund policy

Refund & Return Policy

At Kinetic Desk Decor, every piece of kinetic artwork is individually handcrafted, meticulously assembled, and thoroughly quality-tested before dispatch. We want you to be completely satisfied with your purchase, and we offer a clear 14-day return policy.

1. 14-Day Return Window
You have 14 calendar days from the date your package is delivered to request a return.
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with all components included.
- Return Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly advise using a trackable shipping service.

2. Damages and Quality Issues
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
- Proof Required: Please send clear photos or videos of the issue along with your order number to gavinmemo@gmail.com.
- Resolution: For verified defective or transit-damaged items, Kinetic Desk Decor will cover all return shipping costs and provide a free replacement or full refund.

3. How to Initiate a Return
To start a return, please contact us at gavinmemo@gmail.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–7 business days.

4. Lost or Stolen Packages
Kinetic Desk Decor is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We will provide proof of delivery and tracking information upon request.

If you have any questions, please contact our support team at gavinmemo@gmail.com.